Monthly statements detailing reservations and payouts are
automatically uploaded to the owner app by the 5th of each month,
covering the previous month. Payments are processed before the 10th of
each month.
Management Support
GOLDFINCH LUXURY APARTMENTS
GoldFinch Management Support Service
Managing a property is no small task, which is why we’ve streamlined our service by
dividing responsibilities among specialized teams. This structure ensures both
owners and guests receive top-tier support at every stage. Here’s an overview of our
property management support teams:
Guest Support Team
Our Guest Support Team handles all guest-related matters, from
answering initial inquiries to facilitating smooth check-ins and offering assistance
throughout their stay. Available 24/7 and fluent in multiple languages, this team
ensures an exceptional guest experience.
Admin Support Team
The Admin Support Team oversees Airbnb compliance, government
requirements, and the operational logistics of property management. This includes
managing building access, permits, DET check-ins/check-outs, security deposits, and
resolving platform-related issues.
Client Support Team
Dedicated to owner satisfaction, the Client Support Team addresses all
host-related concerns, such as arranging owner stays or clarifying monthly
statements. They also manage permit renewals and ensure KYC (Know Your Customer)
records remain up to date.
Revenue Support Team
Focused on maximizing earnings, the Revenue Support Team ensures your
property's pricing is optimized year-round. They analyze demand and supply trends,
adjusting rates using a mix of advanced algorithms and manual interventions. Pricing
strategies are also tailored to specific platforms (e.g., Airbnb vs. Booking.com).
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When do I get paid, and will I receive a statement?
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Can I book my own property?Absolutely! As long as the calendar shows availability, you can schedule an owner stay directly through the app.
Reach Out for More Information
Have questions about our services or need assistance? We're here to help! Contact our team today to get personalized support and answers to your queries.