Refund policy

Returns & Exchanges Policy

  • We will gladly accept any unworn, unwashed merchandise with original tags within 30 days of purchase for a refund or an exchange bought online. Products bought from our retail stores can only be exchanged within 30 days of purchase.

  • Please return goods with a copy of the invoice and mention the reason for returning the items.

  • The customer needs to return the merchandise via traceable delivery (i.e., courier or registered post) at their own expense to our address.

  • Delivery charges will not be refunded.

  • Refund requests will be processed within 7 working days after receiving the returned products.

  • All returns should be sent to Goldfinch, [214,B,shalimar housing scheme, salamat pura,lahore].

  • For further queries about exchanges and returns, please contact us at info@goldfinch.pk.

Follow these simple steps to return or exchange your item(s):

  1. Complete Return Form If you wish to return or exchange any portion of your online order, please complete the Return Form and include it with your return shipment.Don't have a Return Form? 
  1. Please click here to download one (Note: Link this to your actual PDF/image form on Shopify). If you wish to return or exchange any product from your order, please complete this form and include it with your return shipment.

2. Repack Merchandise Please make sure that the item(s) you wish to return, along with the completed Return Form, are included with your return shipment.

3. Ship To The customer needs to return the merchandise via traceable delivery (i.e., courier or registered post) at their own expense to the following address:

Consumer Returns Department Goldfinch [214-B,shalimar housing scheme,salamatpura,lahore] [Lahore, Postal Code 54000] Pakistan

Telephone Support: [Insert Your Phone Number] (9:00 AM to 6:00 PM, Monday - Saturday)