Shipping policy

Shipping Policy

Thank you for shopping at Goldfinch! We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below.

1. Order Processing Time All orders are processed within [1 to 2 business days] (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.Please note that during sales, promotional events, or new collection launches, processing times may be slightly delayed.

2. Domestic Shipping Rates and Estimates (Pakistan) We offer nationwide delivery across Pakistan using trusted and traceable postex courier services.

  • Free Shipping: We offer FREE standard shipping on all orders.

Estimated Delivery Times:

  • Major Cities (Lahore, Karachi, Islamabad, etc.): [2 to 4 business days]

  • Other Cities & Remote Areas: [3 to 5 business days]

Delivery delays can occasionally occur due to weather conditions, public holidays, or unforeseen courier issues.

3. Order Tracking When your order has shipped, you will receive an email (and/or SMS) notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become active on the courier's website.

4. Cash on Delivery (COD) We offer Cash on Delivery (COD) as a payment option for our customers across Pakistan. Please ensure that someone is available at the provided delivery address to receive the parcel and make the payment to the courier agent.

5. Incomplete or Incorrect Addresses Please ensure that your shipping address, email, and phone number are correct at checkout. Goldfinch is not responsible for orders delayed or returned due to incorrect or incomplete delivery information provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping fees to resend the package.

6. Damages and Issues during Transit If your order arrives damaged, please save all packaging materials and damaged goods, and contact us immediately at info@goldfinch.pk with photos of the damaged item and packaging so we can investigate and resolve the issue with our courier partner.

7. International Shipping At this time, we only ship within Pakistan. We do not offer international shipping. (Note: If you plan to ship internationally later, you can update this section with your international zones and rates).

8. Contact Us If you have any further questions regarding your order's shipment, please don't hesitate to contact us at:

  • Email: info@goldfinch.pk

  • Phone/WhatsApp: [0303-4164585]

  • Business Hours: 9:00 AM to 6:00 PM, Monday - Saturday